DOMESTIC AND INTERNATIONAL SHIPPING
We offer complimentary shipping on all orders worldwide. All domestic orders are shipped with Posten Norway or HeltHjem. All international orders are shipped with Fedex or UPS. You can specify an alternate shipping and billing address at checkout when ordering, or select the ‘pickup at collection point’ option, for Oslo. You can expect your order shipping notification three - five weeks from order date - this is to ensure adequate production time as the pieces are all handmade to order. Please feel free to contact us for an update on your order at any time. We send all our products as packages with tracking information in case of issues during the transit period. Please use your tracking number, provided in an order fulfillment email from us, to follow your package’s status. Your package is insured while in transit and we kindly ask you to verify the content upon delivery. Should the package or content be damaged upon arrival please report it to us no later than three business days after receiving the package. Then return the damaged merchandise to us. We always pack the objects carefully, thereby minimizing possible damage. Annie Berner is not responsible for any extra vat or duty costs outside Norway. The customer is fully responsible for all extra vat and import costs to their respective country. Please contact your local customs authorities for details.
RETURNS AND REFUNDS
As we are a small company handcvrafting all pieces to order, we only accept returns for store credit. If you have any questions about a piece before making a purchase, please do not hesitate to contact us via the contact form or email info@annieberner.com. We will gladly address any questions or concerns you may have.
If you wish to make a return please do so within seven days from the date of receipt. Attach proof of purchase (invoice) to your return package. We do not accept items that have been noticeably worn, altered, or damaged while in your possession. As soon as we have received the returned items and they have undergone a quality control check we will email you a unique code for store credit. There will be a 300 NOK service fee deduction for each return.
Please keep your postage receipt as a proof that the package was sent. The customer is responsible for the return expenses.
If you purchased was made from another retailer, please consult that retailer’s applicable policies. We are not responsible for items purchased from other retailers.
Return Address:
Annie Berner
Briskebyveien 30
0259 Oslo
Norway